Credit Notes and Retentions

A client credit note reverses retention when it has a line on your retention product, on a credit note linked to the project. WorkGuru reads the line's sign: a negative line reverses retention that was held, and a positive line reverses a release you claimed.

Reverse a Retention Held

Credit a progress claim that held retention:

1. Create an adhoc client credit note linked to the project.
2. Add the lines you're crediting. 
3. Add a line on your retention product with the retention amount as a negative value, for example −500.00 to reverse $500 held. 
4. Save and Approve the credit note.

The project's Held to date drops by that amount once the credit note is approved.

Reverse a Retention Claim

Credit a release invoice, for example one claimed twice by mistake:

1. Create an adhoc client credit note linked to the project.
2. Add a line on your retention product with the released amount as a positive figure.
3. Save and Approve the credit note.

The project's Claimed figure drops by that amount, and the retention is outstanding again.

Note:

• A credit note that would leave more retention released than held is refused when you save, approve or delete it. The message names the project and the amounts.
• Discounts and surcharges on a credit note are never worked out on the retention line.
• A credit note with no project, or with no line on the retention product, doesn't affect retention.
• Credit notes appear in the project's Retention by claim ledger.