To decline a quote:

  1. Access the quote dashboard from the menu by click on Sales -> Quotes
  2. Click on the Quote Number of the quote that needs to be declined.
  3. From the bottom of quote dashboard, click on Decline Quote from the action button list.
  4. The quote is then available for reference in the Declined tab of the quotes dashboard.  Declined quotes can be re-issued or accepted at any time and is the preferred way to close off a quote.